Terms and Conditions

This website is owned and operated by Moonlust. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors the ability to purchase Jewellery online. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

 

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

 

- Key commercial Terms offered to customers

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

 

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

 

-Return and refund policy

Any issues with a product you can contact us and we will make things right. Should there be any defect with the product please get in touch with us via calling +84842747703 or via emai; wearmoonlust@gmail.com

 

We do not offer returns and refunds if you change your mind about a product. However, if a product is defective / broken will will repair, replace it or refund your money. We will cover the shipping costs. We will only accept refunds and exchanges within 30 days from date of purchase. Please make sure you select the right size when choosing an item - we may let you exchange to a different size item of same value within 30 days of purchase, however any shipping fees are the purchasers responsibility. All returns and refunds will require a receipt / proof of purchase from Moonlust. Custom items are not eligible for refund or exchange. We only will repair if damaged. We require 2 weeks to process any refunds or exchanges. We like our jewellery to shine - we are happy to polish any items purchased at moonlust free of charge when you bring them into one of our stores. This is limited to 2 items per person per day.

 

- Retention of right to change offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason. - Ownership of intellectual property, copyrights and logos ty Rights related thereto, are the exclusive property of Moonlust. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

 

- Right to suspend or cancel user account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment - Indemnification You agree to indemnify and hold Moonlust harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website. - Limitation of liability To the maximum extent permitted by applicable law, in no event shall Moonlust, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

 

- Right to change and modify Terms We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

 

- Promotional emails and content You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

 

- Preference of law and dispute resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Vietnam, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Ho Chi Minh City. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

 

- Customer support details & contact info

Phone: +84842747703

Email: wearmoonlust@gmail.com

Return Policy

 

Any issues with a product you can contact us and we will make things right. Should there be any defect with the product please get in touch with us via calling +84842747703 or via emai; wearmoonlust@gmail.com

 

We do not offer returns and refunds if you change your mind about a product. However, if a product is defective / broken will will repair, replace it or refund your money. We will cover the shipping costs. We will only accept refunds and exchanges within 30 days from date of purchase.

 

Please make sure you select the right size when choosing an item - we may let you exchange to a different size item of same value within 30 days of purchase, however any shipping fees are the purchasers responsibility. All returns and refunds will require a receipt / proof of purchase from Moonlust.

 

Custom items are not eligible for refund or exchange. We only will repair if damaged.

 

We require 2 weeks to process any refunds or exchanges.

 

We like our jewellery to shine - we are happy to polish any items purchased at moonlust free of charge when you bring them into one of our stores. This is limited to 2 items per person per day.

 

Billing Terms & Conditions

 - Definitions

Seller refers to the website owner (Moonlust) – the person to whom the order for the purchase has been given.

Buyer refers to the person or organization placing the order.

Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.

 

By placing an order you are agreeing to the following billing terms and conditions as well as our separate Terms & Conditions document.

- Payment

All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Paypal as a form of payment.

 

- Payment gateways

Our website utilities 2 different '3rd party' payment gateways provided by Wix.com our website host. These 2 providers are listed as options at the checkout. "Credit/Debit Cards" are processed via the provider 2Checkout. "PayPal" is processed via the provider PayPal. By making a purchase on our website you are agreeing to the respective terms and conditions from the above listed 3rd party payment gateways.

 

- Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

- Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'. - Return Policy Please refer to our separate return policy document.

 

- Terms & Conditions

Please refer to our separate Terms & Conditions policy document. (located above)

 

- Changes

Moonlust shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

 

- Customer support details & contact info

Phone: +84842747703

Email: wearmoonlust@gmail.com

 

Contact Us

Moonlust

Email: wearmoonlust@gmail.com

Phone: 0084842747703

Street Address: Hai Bà Trưng 466, Vietnam, Ho Chi Minh City